Helzberg Diamonds in Fort Worth, TX Open now

Reviews about Helzberg Diamonds

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  March 11, 2019, by Corerinea Herbert
  If I could give 0 stars I would. TERRIBLE business. I purchased a ring and had it sized and the shank enlarged so the ring could be engraved. They gave me a PROMISE date of 2 weeks later. They waited until the promised date to call me and tell me they couldn't put the full 3mm shank on and asked if it's ok to put a 2.5 mm shank. I said yes and asked if it would be ready that day, seeing as it was promised to be done, I was told "Yes". I called back 3 hrs later because I knew they would be closing. I was told, no it wasn't ready it would be ready the next day. I said that was unacceptable because I was going out of state for 1 week. I went today to give them back all their receipts and paper work they gave me and was told I couldn't return the ring because it had been modified already. Well guess what, I'm returning it because I DON'T have it in my possession and I NEVER took it out of the store. I won't be returning to pick it up, so they have no choice but to accept it back, or they lose out on $1200. And I WON'T pay the bill if they decide to still charge me. I refuse to pay for something that I never had. Their excuse for not having it done was because during the 2 weeks they had the ring, they were closed for 3 days and the sales rep was out for 2. DON'T do business with this company. They are horrible. Take your money and business somewhere else. I will be going to Kay's to get my rings.