Ferguson Bath, Kitchen & Lighting Gallery in Fort Worth, TX Closed now

Reviews about Ferguson Bath, Kitchen & Lighting Gallery

• ★ ☆ ☆ ☆ ☆

  August 03, 2020, by Rachel Cluiss
  Worst experience ever. Went in to purchase a light for our kitchen remodel and the the light ended up too big for the space. We exchanged the light for the exact same light in a smaller size and the wrong color was ordered and sent to our house. After returning that light and having the correct color and size ordered AND 24 internal memos about all the mishaps and failures to do their job, I still did not receive my light until the following week after it was promised to be next day air and sent over night. Almost a month later and I still do not have a credit issued to me for the difference in light price. I was told one price in the show room and invoiced for more. Everyone from showroom sales associates to customer service, accounting and the Fort Worth store manager dropped the ball time after time with this situation. We had planned to order appliances and had a bathroom vanity picked out for our bathroom remodel, but after this experience we decided to go elsewhere. If they could not handle getting the correct light to us on time, they are not a company that I would trust with the bigger things. You are better off buying your things from Amazon. Very disappointed.